Gibson Engineering Company, Inc.
Company		Founded in 1945, Gibson Engineering is an Automation Solution Provider serving the six New England states. Headquartered in Norwood, MA, Gibson supports a regionally located Sales Engineers and Technical Support Team and represents a small group of World Class Manufacturers of Industrial Automation products.
Management Partners		Joseph O'Brien, CEO		Daniel O'Brien, President
Situation			Objective
5 different insurance carriers, mostly HMOs, covering a multi-state workforce History of double-digit rate increases each year Low level of satisfaction with advice and customer service offered by current brokers/carriers			One plan, one carrier for all employees in all states PPO plan design for all employees Improved customer service for employees Reduced administration for HR staff Long-term rate stability
Results			Gibson Engineering Plan Cost History
All employees enrolled in a single, national PPO From 1998-2007, annual cost increases average 6.6%, less than half the national & regional averages for those years Consumer-Directed Health Reimbursement Accts added in 2003 From 2003-2007, annual cost increases average just 4.4%, less than one-third the national and regional averages for those years Employees & HR staff receive concierge customer service from a team of Independent Member Advocates HR staff is supported by HR Assist, a suite of admin assist tools